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To learn more about our service, please read our FAQ.
Frequently Asked Questions（FAQ）
Shipping Rate
s
Shipping Cost Guide
Returns & Exchanges
Frequently Asked Questions（FAQ）
- About Pricing.
Select question.
Can I pay by the creditcard for the service fee and pay international freight fee by COD.
Can you let me know more about Bank Transfer option?
In what point in time does my credit card get charged?
Fx conversion rate for my credit card is higher than what I see on TV. Why?
Can you give me an estimate for the landing cost of my order?
How do you charge your service fee?
How do you calculate international shipping cost and import tax?
- About Order.
Select question.
I cnnot enter customer number at Line2 at amazon.com. What's wrong?
I got an error message when I entered KGS's address for the shipping address.
I created an account with KGS. What's next?
Please tell me the address of you service facility?
Can I cancel an order?
Why can't I eidt or cncel my order in my account?
Can I return or exchange goods that I ordred?
I placed an wrong item. What should I do?
Is there anything that I should be extra careful about when I place an order?
- About Services.
Select question.
Can I place a Premium order first and make a final decision after reviewing the estimate?
Can I purchase from the merchant in UK?
How long does it take to receive goods using your service?
Can I specify the date for my pacakge be delivered?
What happens if a merchandise arrive damaged or with defect?
Can you inspect the condition of a product befor you ship it to Japan?
Can I add an extra insurance coverage for my goods?
Do you insure the package that you ship from US to Japan?
I'm not Japanese but do I have to observe the Japanese import law?
What happens if I purchase from multiple shops on the internet?
Are there any goods that your service cannot handle?
I'm looking to import funiture and other large items. Can I do that?
Is there a limit to the weight and/or size of the package in your service?
KGS's new online retail shop, "Tennen Style" is coming soon!
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Copyright(c) 2006 - 2012
Kai Gai Solutions Inc.
Last Updated on 2012/04/24 14:33