About Us

Personal story

As an American having lived in Japan myself for many years, there were items that I wanted to buy from the U.S. but would run up against obstacles such as high shipping costs and merchants who simply wouldn’t ship to Japan. When I returned to the United States, I founded Kai Gai Solutions with the goal of helping people in Japan get the goods they wanted from the United States. I wanted to make our services streamlined and easy to understand, while offering the high level of customer service that I had grown used to in Japan.